Shipping & Returns

What is your processing & shipping timeframe?

Enkay Naturals is not responsible for lost or stolen packages once orders are placed with the shipping carrier and in transit. It is the responsibility of the shipping carrier to ensure packages are delivered to the correct address.

Please contact the carrier to file a claim for the missing shipment if your tracking number shows that your package was delivered and it's not in your mailbox/front door.

Please allow 3-5 business days before your orders are processed and then shipped.

What is your processing & shipping timeframe for hair products?

Please allow 3-5 business days to process before shipment of hair products.

What is your return policy?

Due to the nature of our hair products, all sales are final.

For the safety of our staff and customers, no refunds or exchanges at this time due to the CV-19 pandemic.

Several types of goods are exempt from being returned. Custom/handmade or name customization items. We also do not accept products that are intimate or sanitary goods, masks, hair accessories, skin care, hair care.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition, is damaged or missing parts for reasons not due to our error , and any item that is returned more than 14 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at .

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to:  

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:  

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.